bajive Terms & Conditions

bajive is an internationally licensed online casino and sports betting platform serving players in Bangladesh. The platform is operated in compliance with applicable international gaming regulations and is committed to maintaining a safe, fair, and transparent environment for all registered users. These Terms govern every aspect of your relationship with bajive, from account creation through to withdrawals, bonuses, responsible gaming features, and dispute resolution.

These Terms should be read alongside our Privacy Policy and Responsible Gaming policy, which form part of the overall agreement between you and bajive. Where there is a conflict between these documents, these Terms shall take precedence.

1. Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

• "Platform" means the bajive website accessible at bajive.app, including all associated pages, features, games, and services.
• "Account" means the registered player account created on the Platform, uniquely identified by a username and password.
• "Balance" means the total funds held in a Player's Account, comprising real-money deposits and any credited bonus funds (where applicable).
• "Bonus Funds" means any promotional credits, free spins, or reward amounts credited to an Account subject to wagering requirements.
• "Wagering Requirement" means the number of times Bonus Funds must be staked before any resulting winnings become eligible for withdrawal.
• "Game Rules" means the individual rules applicable to each casino game, slot, live dealer table, or sports market available on the Platform.
• "MFS" means Mobile Financial Services, including bKash, Nagad, Rocket, and Upay, used for deposits and withdrawals on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process bajive applies to all Accounts.
• "Restricted Territories" means jurisdictions from which access to the Platform is prohibited under applicable law or bajive's internal compliance policy.

2. Eligibility & Account Registration

2.1  To register and maintain an Account on bajive, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age. 21+
• You are registering as a natural person on your own behalf, not on behalf of any third party.
• You are not a resident of a Restricted Territory.
• You have not previously had an Account closed or suspended by bajive for any breach of these Terms.
• You are acting solely for recreational and personal purposes and are not professionally employed in the gambling industry in a role that would create a conflict of interest.

2.2  You may register only one Account per person, per household, per device, and per MFS wallet number. bajive uses automated and manual checks to detect duplicate registrations. Where duplicates are identified, all associated Accounts may be suspended, Balances voided, and the matter referred for further review.

2.3  By completing registration, you confirm that all information you provide — including your full legal name, date of birth, and MFS wallet number — is accurate, current, and complete. You are responsible for keeping your Account details up to date. bajive accepts no liability for losses arising from incorrect Account information provided by the Player.

2.4  bajive reserves the right to refuse registration to any applicant at its sole discretion, without obligation to provide a reason.

3. Identity Verification (KYC)

3.1  bajive is committed to operating a secure platform and preventing underage gambling, fraud, and money laundering. As part of this commitment, we may request identity and age verification documents from any Player at any time, including but not limited to:

• A government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of ownership of the MFS wallet used for deposits (e.g., a screenshot of the registered bKash or Nagad account).
• Proof of residential address (utility bill or bank statement dated within the last 90 days).

3.2  Until KYC verification is completed to bajive's satisfaction, we reserve the right to restrict Account functionality, including placing limits on withdrawals or suspending the Account entirely.

3.3  bajive will handle all KYC documentation in accordance with our Privacy Policy. Documents are stored securely and are not shared with third parties except where required by law or by our payment processing partners for fraud prevention purposes.

4. Deposits & Withdrawals

4.1  All financial transactions on the Platform are conducted in Bangladeshi Taka (৳). bajive does not charge fees on standard deposits or withdrawals; however, your MFS provider may apply their own transaction charges, for which bajive accepts no responsibility.

4.2  The minimum deposit amount is ৳100. The minimum withdrawal amount is ৳500. Maximum single-transaction limits and daily/weekly caps may apply and are displayed within the Account cashier section.

4.3  Withdrawals may only be made to the same MFS wallet used for the most recent deposit (the "source wallet" rule), or to a wallet registered in the Player's verified name. bajive will not process withdrawals to third-party wallets or wallets belonging to a different person.

4.4  Withdrawal requests are reviewed during operating hours aligned to Bangladesh Standard Time (BST, UTC+6). Approved withdrawals are typically processed within 24 to 72 hours. bajive is not responsible for delays caused by MFS network outages or third-party payment processing issues.

4.5  Any deposit that cannot be matched to a valid registered Account will be returned to the originating wallet, less any applicable MFS transaction fees, within 7 business days.

5. Bonuses & Promotions

5.1  bajive may offer welcome bonuses, reload bonuses, free spins, cashback promotions, seasonal offers (for example, Eid or BPL season promotions), and other incentives at its discretion. The specific terms — including wagering requirements, eligible games, minimum deposit amounts, expiry dates, and maximum withdrawal limits — will be stated clearly at the time the offer is presented.

5.2  General conditions applicable to all bonuses unless otherwise stated:

• Bonus Funds are credited separately from real-money funds. Real-money funds are used first; Bonus Funds are applied thereafter.
• Wagering requirements must be completed within the time period specified for the promotion. Bonus Funds that expire before wagering is completed will be forfeited without replacement.
• Only bets placed on eligible games or markets count toward wagering requirements. Games with a Return-to-Player (RTP) above a specified threshold may be excluded or contribute at a reduced rate — this will be stated per promotion.
• bajive reserves the right to void bonuses and related winnings if it determines, at its sole discretion, that a Player has exploited a promotion in bad faith, abused a technical error, or engaged in pattern betting designed to circumvent wagering requirements.
• A Player may only claim a welcome bonus once. Attempts to claim it multiple times via duplicate Accounts will result in Account suspension.

5.3  bajive reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, except where a Player has already opted in and begun wagering under the promotion's stated terms.

6. Gameplay, Fair Play & Game Rules

6.1  All casino games and slots available on the Platform use certified Random Number Generator (RNG) technology or are supplied by regulated live dealer studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi). bajive does not manipulate game outcomes.

6.2  In the event of a disconnection or technical failure during a game round, the round will be completed or voided in accordance with the relevant Game Rules. Where a round is voided, the stake will be returned to the Player's Balance. bajive is not responsible for disconnections caused by the Player's internet service provider, device, or MFS wallet session timeout.

6.3  The following activities are strictly prohibited and will result in immediate Account suspension, forfeiture of Balance, and potential reporting to relevant authorities:

• Use of automated betting software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform.
• Collusion with other Players to manipulate game or match outcomes.
• Exploitation of software bugs, pricing errors, or any technical vulnerability for financial gain.
• Any form of match-fixing, insider betting, or use of non-public information in sports markets.
• Money laundering or use of the Platform to conceal the proceeds of any illegal activity.

6.4  Sports betting odds and markets are set by bajive's trading team and may be suspended or altered at any time prior to settlement. In the event that an incorrect price is offered due to a manifest error, bajive reserves the right to void the affected bet and return the stake to the Player's Balance.

7. Responsible Gaming

7.1  bajive is committed to promoting responsible gambling and minimising the risk of harm. Players may access responsible gaming tools directly from their Account settings, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion.

7.2  Self-exclusion requests will be processed within 24 hours of receipt. During a self-exclusion period, the Player's Account will be suspended, and bajive will make reasonable efforts to prevent the Player from opening a new Account. Self-exclusion periods may not be lifted before their minimum duration has elapsed.

7.3  For full details, please visit our dedicated Responsible Gaming page. If you feel that gambling is negatively affecting your life, please contact our support team at [email protected] for immediate assistance and referral to local support organisations.

8. Intellectual Property

8.1  All content on the Platform — including but not limited to logos, game graphics, text, software, trade marks, and the bajive brand name — is the intellectual property of bajive or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal recreational purposes only.

8.2  You may not copy, reproduce, distribute, publish, display, or create derivative works from any Platform content without bajive's prior written consent. Unauthorised use of bajive's intellectual property will be pursued under applicable law.

9. Limitation of Liability

9.1  To the fullest extent permitted by applicable law, bajive's aggregate liability to any Player in connection with their use of the Platform shall not exceed the total amount deposited by that Player in the 12 months immediately preceding the event giving rise to the claim.

9.2  bajive shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from a Player's use of or inability to use the Platform, regardless of whether bajive has been advised of the possibility of such damages.

9.3  bajive does not guarantee uninterrupted, error-free access to the Platform. Scheduled and emergency maintenance windows may result in temporary unavailability. bajive will endeavour to provide advance notice of scheduled downtime where reasonably practicable.

10. Privacy & Data Protection

10.1  bajive collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering an Account, you consent to the collection and processing of your personal data as described in that policy.

10.2  bajive uses industry-standard 256-bit SSL encryption for all data transmitted between the Player's device and our servers. We do not sell personal data to third parties for marketing purposes.

11. Amendments to These Terms

11.1  bajive reserves the right to amend these Terms at any time. Material changes will be communicated to registered Players via a notice on the Platform or by email to the address on file. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

11.2  If you do not agree to any amended Terms, you must cease using the Platform immediately and contact [email protected] to arrange withdrawal of any remaining Balance before Account closure.

12. Governing Law & Jurisdiction

12.1  These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which bajive is incorporated. Any dispute arising out of or in connection with these Terms that cannot be resolved through bajive's internal complaints procedure shall be referred to binding arbitration under the rules of a mutually agreed international arbitration body.

12.2  Nothing in this clause limits a Player's statutory rights under applicable consumer protection legislation in their country of residence.

13. Contact & Complaints

13.1  For any queries, complaints, or requests relating to these Terms, Players should contact the bajive support team. Our support team operates during Bangladesh Standard Time (BST, UTC+6) hours and aims to respond to all queries within 24 hours.

13.2  Contact email: [email protected] (plain text — not a clickable link). Please include your registered username and a clear description of your query or complaint in your message.