bajive Privacy Policy

bajive is committed to safeguarding the personal data of every player on our platform. We recognise that players in Bangladesh entrust us with sensitive information — including identity documents, MFS wallet details, and financial transaction records — and we take that responsibility seriously. This Policy sets out a transparent account of our data practices so that you can make informed choices about the information you share with us.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and bajive. Where data-handling obligations arise from those documents, the practices described in this Policy apply.

1. Data Controller

1.1  bajive is the data controller responsible for the personal information collected through bajive.app. As data controller, bajive determines the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, you may contact our Data Protection team at [email protected].

1.2  This Policy applies to all personal data collected from players who register an Account, visit bajive.app, or interact with the bajive platform in any capacity, regardless of the device or network used to access the service.

2. Personal Data We Collect

2.1  bajive collects personal data in two primary ways: information you provide to us directly, and information collected automatically when you use the Platform. The categories of data we collect are described below.

Information you provide directly:

• Registration data: Full legal name, date of birth, residential address (city/district, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), email address, and preferred language.
• Identity verification (KYC) documents: Scanned or photographed copies of government-issued photo ID (National Identity Card, passport, or driving licence), and where required, proof of address and MFS wallet ownership documentation.
• Financial data: MFS wallet numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals, transaction amounts, and transaction timestamps. bajive does not store full bank account numbers or card numbers.
• Communications data: Records of messages sent to bajive's support team, including email correspondence and live chat transcripts, to the extent they contain personal information.
• Responsible gaming preferences: Self-imposed deposit limits, loss limits, cooling-off periods, and self-exclusion requests you submit through your Account settings or directly to our support team.

Information collected automatically:

• Device & technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited on bajive.app, games played, bet amounts and outcomes, session duration, features used, and clickstream data.
• Cookies and similar tracking technologies: Session cookies required for Platform operation, persistent cookies for login convenience, and analytics cookies. See Section 8 for full cookie details.
• Geolocation data: Country and approximate region, derived from IP address, used to enforce Restricted Territory rules and display localised content. bajive does not collect precise GPS-level location data.

3. How We Use Your Personal Data

3.1  bajive processes your personal data only where a lawful basis for processing exists. The primary purposes for which we use your data, and the corresponding legal bases, are set out below.

3.2  bajive will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for the additional processing.

4. Sharing Your Personal Data

4.1  bajive does not sell or rent personal data to third parties. We may share your data with carefully selected third parties in the following limited circumstances:

• Payment processors and MFS partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial institutions receive the minimum transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and applicable financial regulations.
• KYC and fraud-prevention providers: Third-party identity verification services may receive your KYC documents and personal details for the purpose of age and identity verification and fraud risk scoring. These providers are bound by strict confidentiality agreements.
• Game content providers: Licensed game studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi) may receive a pseudonymous player identifier and bet data necessary to operate their games within the bajive platform. These providers do not receive your full name, NID, or financial account details.
• IT infrastructure and hosting providers: Cloud infrastructure and hosting partners who store or process data on bajive's behalf under data processing agreements that require equivalent data protection standards.
• Legal and regulatory authorities: Where required by applicable law, court order, or formal request from a competent regulatory authority, bajive may disclose personal data without prior notice to you.

4.2  Any third party that receives personal data from bajive is required to maintain appropriate technical and organisational security measures, and is prohibited from using that data for any purpose beyond the specific function for which it was shared.

5. Data Retention

5.1  bajive retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:

• Active Account data: Retained for the lifetime of the Account and for a minimum of five (5) years following Account closure, to satisfy anti-money laundering and financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, in line with standard financial compliance requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of each interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained for the duration of the matter plus one (1) year.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter to demonstrate compliance.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely. Individual session logs retained for up to twelve (12) months.

5.2  When personal data is no longer required, bajive will securely delete or anonymise it using industry-standard destruction methods that prevent recovery.

6. Data Security

6.1  bajive implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between the player's device and bajive's servers.
• Encryption at rest for all sensitive data stored in bajive's databases, including KYC documents and financial records.
• Role-based access controls that limit internal access to personal data to authorised staff with a verified need to access that data for their specific role.
• Multi-factor authentication for all staff accessing internal systems that contain player data.
• Regular independent security audits and penetration testing of the bajive platform infrastructure.
• Automated anomaly detection systems that flag unusual login activity, rapid withdrawal requests, and other indicators of potential Account compromise.

6.2  In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bajive will notify the relevant supervisory authority and affected players in a timely manner in accordance with applicable law.

6.3  Players are responsible for maintaining the confidentiality of their own Account credentials. bajive will never ask you to share your password with a support representative. If you believe your Account has been compromised, contact [email protected] immediately.

7. Your Data Subject Rights

7.1  Subject to applicable data protection law, you have the following rights regarding the personal data bajive holds about you:

• Right of access: You may request a copy of the personal data bajive holds about you, together with information about how it is used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated. You may update basic Account details directly through your Account settings at any time.
• Right to erasure: You may request that your personal data be deleted where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations (see Section 5). Note that we cannot delete data we are legally required to retain.
• Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. You may opt out of promotional communications at any time by contacting [email protected].
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7.2  To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Subject Request". Please include your registered username and a clear description of the right you wish to exercise. bajive will respond within 30 days of receiving a valid request. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension within the initial 30-day period.

7.3  bajive will not charge a fee for handling data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

8. Cookies & Tracking Technologies

8.1  bajive uses cookies and similar technologies on bajive.app. Cookies are small text files placed on your device that allow the Platform to recognise your browser, remember your preferences, and measure site usage. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These enable core features such as session management, bajive Login authentication, and the shopping cart equivalent for bonus redemption. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences (such as language settings and responsible gaming limits you have set) so that they persist across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which pages are visited most, and where technical errors occur. This data helps bajive improve the player experience.
• Marketing cookies (consent required): Where you have consented to receiving personalised offers from bajive, these cookies allow us to tailor promotional content to your gameplay preferences and activity history. You may withdraw this consent at any time.

8.2  You may control or disable non-essential cookies through your browser settings. Note that disabling certain functional cookies may affect your experience on the Platform — for example, saved preferences may not be retained between sessions.

9. Minors & Age Restriction

9.1  bajive's services are strictly intended for adults aged 21 and above. 21+  bajive does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately, close the associated Account, and void any related transactions.

9.2  If you believe that a minor may have registered an Account on bajive.app, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

10. International Data Transfers

10.1  bajive's servers and infrastructure may be located in jurisdictions outside Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, bajive will ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent contractual protections — before the transfer takes place.

10.2  By registering an Account and using the Platform, you acknowledge and consent to the transfer of your personal data to bajive's servers and infrastructure partners as described in this section.

11. Third-Party Websites

11.1  bajive.app does not contain links to external third-party websites. In the event that the Platform is ever updated to include references to third-party content or services, bajive accepts no responsibility for the privacy practices or data handling of those third parties. Players should review the privacy policies of any external services they use independently of bajive.

12. Changes to This Privacy Policy

12.1  bajive reserves the right to update this Privacy Policy at any time. Material changes to the Policy will be communicated to registered players via a notice posted prominently on bajive.app, or by email to the address associated with your Account, at least 14 days before the changes take effect.

12.2  The "Last updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the updated Policy.

12.3  If you do not agree to the updated Policy, you must cease using the Platform and contact [email protected] to arrange the closure of your Account and withdrawal of any remaining Balance before the effective date.

13. Contact & Data Requests

13.1  For all privacy-related queries, data subject requests, or concerns about how bajive handles your personal information, please contact our Data Protection team. We aim to acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days.

13.2  Contact email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Enquiry" or "Data Subject Request" so that your message is directed to the correct team promptly.